No Man's Sky has been out for three weeks, and players are still attempting to get refunds.
Reports hit social media and Reddit over the weekend claiming that retailers like Amazon, Steam, PlayStation, Humble Bundle, and GOG were issuing refunds, despite some claims falling outside the retailers' refund guidelines.
For example, Steam requires games to have been owned less than 48 hours, and played less than 2 hours, in order to be eligible for a refund; several Reddit posters claimed to have had their purchases refunded after considerably longer – sometimes after up to 50 hours of gameplay.
However, since that posting, the Steam page for No Man's Sky has been edited to include a warning, at the top of the page, which states that "the standard Steam refund policy applies to No Man's Sky. There are no special exemptions available."
Former Sony director Shahid Kamal Ahmad, who was instrumental in securing No Man's Sky as a Sony exclusive, tweeted:
If you’re getting a refund after playing a game for 50 hours you’re a thief.— Shahid Kamal Ahmad (@shahidkamal) August 28, 2016
Vlambeer's Rami Ismail tweeted a more moderate assessment:
Refund policies should be public, transparent, and dependable for both creators and consumers. Allowing for exceptions destroys trust.— Rami Ismail (@tha_rami) August 29, 2016
The controversy arose in part due to gamers accusing developer Hello Games of having misadvertised the features of No Man's Sky.
Gameplanet's Ben Allan stopped short of such claims in his review, but still criticised "undeveloped or poorly implemented" gameplay systems, "long stretches of sameiness," and "serious stability issues," despite the relative success of its visual style, procedural design, and exploration.